FAQ

Online medical consultations are conducted in real time via video chat over the internet. At our clinic, doctors and patients use smartphones or tablets to conduct online consultations.

You can receive medical treatment online without having to visit the clinic.
In addition, there is no waiting time at the hospital for reception or payment, and no transportation costs or travel time to the hospital.

For online consultations, you will need a mobile device that can communicate online, such as a smartphone (using FaceTime).

*We will send a text message to the patient's mobile phone when they pay.
Patients who do not have the environment to receive short messages are asked to refrain from using online medical consultations.

Even if the patient does not have a smartphone, they can use one if a family member has one.

Online medical consultations are primarily intended for general internal medicine consultations, such as regular prescriptions.
(Those under 16 years old cannot receive treatment)

*As of April 2020, 4, as a result of the government's temporary measures to combat the new coronavirus, people with cold symptoms have also been included as eligible recipients.

According to guidelines from the Ministry of Health, Labor and Welfare, outpatient visits (face-to-face consultations with a doctor) are still required even with online medical consultations.
The timing of face-to-face consultation will be at the discretion of your doctor, but as a general rule, after one online consultation, a face-to-face consultation will be required.

With online consultations alone, the information that can be obtained is limited to visual and auditory senses, which is insufficient for us to grasp the patient's condition in detail, so we will check the patient's condition by having regular face-to-face consultations.

In principle, this is only available to returning patients, but please feel free to contact us.

Reservation flow

1. To make a reservation, please call the following number.
   Phone Number:03-5413-0080
   *Telephone reception hours: Monday to Friday 9:00-12:30/14:00-17:30
2. When you call, please let us know that you would like to have an online consultation.
   Please note that depending on the content of your consultation, we may recommend a face-to-face consultation rather than an online consultation.
3. Once your reservation is complete, please enter your health insurance card, medication record information, and medical questionnaire online.
   Click here to fill out the online questionnaire

This call will be made between face-to-face appointments, so please wait for us to connect you.
Please wait in a location where internet access and privacy are ensured.

*The call will be made from our hospital, so please wait until you are contacted.
*Please make sure your smartphone and other devices are fully charged.

Depending on the status of other patients' appointments, the timing of our response may vary.

When you receive a call from our clinic, please show your insurance card or photo ID on the screen to prove you are the patient.
Our doctors will also show identification to prove they are doctors.

After we have confirmed each other's identity, the consultation will begin via video call. Please follow the doctor's instructions during the consultation.

If there is no history of previous face-to-face consultations or medical information records, medication will generally be prescribed for a maximum of seven days.

During initial online consultations, narcotics and psychotropic drugs cannot be prescribed under any circumstances.

If a prescription is issued, you can either come to our clinic to collect it, or use a medication delivery service such as an online pharmacy to have your medication delivered to your home.

Also, if you have a preferred pharmacy, please check in advance whether they offer online services and enter your preferred pharmacy on the medical questionnaire.
If you would like to use an online pharmacy or have a preferred pharmacy, please contact our clinic in advance.

Payment method is credit card only.

For online medical consultation, you will be required to pay a self-pay medical fee for the online medical consultation, which is covered by insurance, as well as an administrative fee (1,100 yen including tax) and a settlement system usage fee (275 yen including tax) for each consultation.
After the consultation, we will inform you of the medical fee via text message.

If you do not register your insurance card, you will be responsible for the full cost.

*Prices are subject to change without notice.

online medical consultation do not allow for palpation, auscultation, blood pressure measurement, or other tests, making it more difficult to make an accurate diagnosis than face-to-face consultations.

Depending on the symptoms after online consultation, we may ask you to come to our clinic or recommend that you visit another medical institution, so please keep this in mind when making an appointment.