FAQ
About Reservations
- I'd like to make a reservation for a health check or medical examination.
Reservations can be made online.
Menu and prices for self-paid itemsHealth Screeningas well as the Medical CheckupPlease visit the page.
The contracted courses and fees with the health insurance association are not published on our clinic's website.
Please contact your health insurance association.- How far in advance should I make a reservation?
Please note that appointments may be filled up several months in advance, so if you have a specific date in mind, we recommend that you make your reservation as early as possible. In addition, your health insurance association may require you to apply for a consultation in advance, so please make your reservation well in advance.
- Can I receive treatment without an insurance card?
If you are undergoing a medical checkup or health screening that is not subsidized by the health insurance association, you can receive the examination even if you do not have an insurance card. On the day of your examination, please present an ID card other than your health insurance card at the counter.
*If you are having an endoscopic examination, please bring your health insurance card.- I would like to undergo a medical examination required for exams, joining a company, studying abroad, being posted overseas, etc.
Please consult in advance about the required medical examination items, deadlines for submitting results, whether or not transcription documents are required, etc.
Depending on the content, we may not be able to accept it.- Can I take a health check for group credit life insurance?
Consultations are available by appointment at our outpatient department, so please contact us for more information.
03-5413-0080(Telephone reception hours: Weekdays 9:00-18:00)- Can I transcribe this information onto the appropriate form to be submitted to my insurance company or employer?
Please let us know when you make your reservation and send us the required form by email or fax. We will look at the form and decide whether we can accommodate you or not and the transcription fee. Please note that we will be unable to accommodate you if you bring in the transcription documents on the day of your appointment or after your appointment without notifying us in advance.
About inspection
- How long does the test take?
Midtown Dock: Approx. 4 to 5 hours
Health Screening : about 3 hours
Lifestyle disease checkup: about 1 to 2 hours
Regular checkup: about 1 hour
*The above times are only estimates. Please note that the examination time may change significantly depending on whether optional examinations are available or the examination schedule.- What is the difference between a gastroscope and a barium test?
■Upper gastrointestinal endoscopy (gastroscope):
You can choose between oral or nasal endoscopy. Nasal endoscopy has the advantage that the mouth is not covered because the camera is inserted through the nose, and you can talk to the doctor during the examination. However, oral cameras can provide clearer images, so oral endoscopy is recommended for those who are at high risk of stomach cancer after H. pylori infection or H. pylori eradication (40-50 years old or older), or those who wish for a more reliable endoscopic examination.
*Please note that patients with silicone in their noses cannot undergo nasal endoscopy.■If you have had a painful experience with oral endoscopy without the use of sedatives, we can use a sedative (charge: 7,700 yen) to make the examination less painful. If you wish to use this option, please apply in advance (when making your reservation).
*If you wish to use a sedative, please be sure to read the precautions.
■Upper gastrointestinal X-ray (stomach x-ray, barium):
You will drink barium (contrast agent) to examine the condition of your esophagus, stomach, and duodenum. This is recommended for those who want to have a stomach examination as cheaply as possible, those who have never had a stomach illness before, and those under 40 years old.*You may not be able to undergo a barium test due to a medical history or possible pregnancy.Please check here for details.
- Please tell me about the hygiene management of endoscopy instruments. I am particularly concerned about infections.
The endoscopic examination instruments at our clinic are cleaned and sterilized in accordance with the guidelines of the Japan Gastroenterological Endoscopy Society. Furthermore, sterilized instruments are limited to one use per patient.
- What is the difference between a mammogram and a breast ultrasound?
"What is breast cancer?" page for more information.
- Are your gynecologists female?
Health checkups and medical examinations are conducted by female doctors.
- Are there any women-only checkup days (Ladies' Day)?
We do not have a Ladies' Day, but we do have a Ladies' Hour* exclusively for female customers. All internal medicine examinations, breast and gynecological examinations are handled by female doctors and technicians. Please note that some endoscopies (gastrocamera examinations) and stomach X-rays (barium) may be handled by male doctors or staff.
*Male patients may be admitted at the doctor's discretion. (When admitting patients, we will give maximum consideration to traffic flow and timing.)
*The Dog Center's ladies' hour is every Wednesday morning (8:00-12:00).
However, after 12:30, you may be sharing the waiting area with male customers arriving from 13:00.Ladies Hour at the Health Screening Center will be held on the afternoon of the 2nd and 4th Monday of every month (13:30-17:00).
- I am worried about blood tests (for example, I have felt sick or collapsed after having blood drawn).
We will guide you to have your blood drawn while lying down on a bed so that you can relax during the blood test. Please feel free to ask our call center staff when you make your reservation. (Please feel free to ask the nurse on the day of your appointment as well.)
Precautions
- Can I take the test if I am menstruating, breastfeeding, or pregnant?
Please be sure to request this when making your reservation.
[Who are on menstruation]
Urine and stool tests will be conducted at a later date.
For gynecological examinations, cervical cancer examinations, transvaginal ultrasound examinations, and HPV examinations are available. Since we use the highly accurate LBC method, there have been no cases since our opening where specimens could not be prepared due to menstrual blood contamination. However, if you would like to have a uterine cancer examination or vaginal culture examination, we will guide you through the examination at a later date.[For those who are breastfeeding]
Mammograms are not available. Ultrasound (echo) examinations can be taken without any problems, but the accuracy of the examination may be slightly lower than usual if you are breastfeeding or if you have the examination shortly after weaning. If you are given a sedative to put you to sleep during an endoscopic examination (gastroscope or colonoscope), please refrain from breastfeeding for 12 hours after administration, so please express milk beforehand if necessary.[Pregnant women]
We do not offer examinations that may involve radiation exposure, such as chest X-rays, stomach X-rays (barium), mammograms, CT scans, bone density tests, endoscopic examinations (gastroscope, colonoscope), MRI/MRA, or gynecological examinations. Please note that blood test results for pregnant women may show values outside the normal range, even if there are no abnormalities.- Are there any dietary restrictions?
If you are undergoing a gastric X-ray (barium test), gastroscopy, abdominal ultrasound, upper abdominal CT scan, or blood test, there will be dietary restrictions. For details, please contact us or check the "Examination Precautions" that will be sent to you in advance.
- Are there any tests I cannot take if I have a pacemaker, am undergoing dialysis, or have high blood pressure?
[People with pacemakers]
MRI/MRA, CT, and mammography examinations are not available. Please be sure to inform us when making your reservation.[People undergoing dialysis]
Upper gastrointestinal contrast examination (barium) is not available. For barium examinations, there is a risk that barium will not be properly excreted from the body if you are on a fluid restriction. Please be sure to inform us when making your reservation.[People with high blood pressure]
Regarding pulmonary function tests (spirometry) and upper gastrointestinal examinations (barium swallow or gastroscopy), your doctor may decide not to conduct them if your blood pressure is high on the day of the health check.[Barium test]
Please note that if any of the following apply to you, you will not be able to undergo a barium test at our clinic.- You are currently undergoing treatment for an illness that restricts your fluid intake (e.g. those undergoing hemodialysis or peritoneal dialysis)
- Hypersensitivity to barium
- Have a history or current illness of intestinal obstruction, Crohn's disease, or diverticulitis
- Previous gastrointestinal perforation
- After peritoneal surgery (including endoscopic surgery and cesarean section), within 12 months
- If you are pregnant or possibly pregnant
- Those with severe hypertension, with blood pressure of 180/110mmHg or higher on the day of the examination
- Those who weigh more than 130 kg on the day of the examination (to ensure the safety of the imaging equipment)
- I have claustrophobia. Can I still have an MRI?
Since it is not an open MRI, you may feel a sense of obstruction. If you are worried, please let us know when making your reservation.
Preliminary health check-up documents and results
- When will the pre-test kit (urine test container, etc.) arrive?
We will send the kit so that it arrives about one week to ten days before your appointment. If you do not receive it, please contact us. Please note that if you change the date of your appointment, we will not resend the kit unless you notify us.
- Can the result sheet be issued in English?
We can issue a ticket for a handling fee of 3,300 yen.* Please be sure to request this when making your reservation.
*If your first language is not Japanese, we will issue your results in English for 1,100 yen.- I would like to have the pre-examination kits and result sheets for health checkups and medical examinations sent overseas.
We do not ship overseas. Please enter an address where you can receive the item in Japan (such as your parents' home).
If you would like to receive your package at your hotel, please be sure to let us know your check-in date.
About payment
- Please tell me the payment method.
Payment can be made by cash or with the following credit cards.
VISA, JCB, MASTER, AMEX, DINERS, MUFG, DC, UFJ, NICOS, UC, SAISON*Gift certificates and gift cards cannot be used.
*Only lump-sum payments are accepted.- Can I split or reissue a receipt?
If you wish to receive a split receipt, please request it at the time of booking.
If you would like to reissue a receipt, we will issue a "Payment Proof" instead. A reissuance fee of 1 yen will be charged for each receipt.- I want to pay in advance and give my family a medical checkup as a gift.
We will accept your request upon consultation. If you are interested, please feel free to contact us.
After your appointment
- After taking barium, I can't seem to pass stool.
お水を充分に摂取してください。下剤が足りないと感じたら、市販の下剤を服用いただいても問題ございません。もし、下記のような症状が続くようであれば最寄りの医療機関や下記フォームにご相談ください。
- Barium is not excreted for more than 3 days
-Continuing severe abdominal pain
Vomiting continuesIf you feel unwell after your appointment, please click here
- After blood is drawn, you may experience internal bleeding, pain, and numbness.
もし症状が続くようであれば、当クリニックの外来部門にて診察をいたします。下記フォームにご相談ください。
If you feel unwell after your appointment, please click here
- I am experiencing bleeding after a gynecological examination (uterine cancer screening or ultrasound examination).
検査の刺激で少量の出血が生じる場合もございますが、症状が続くようであれば下記フォームにご相談ください。
If you feel unwell after your appointment, please click here
- Can I return to my daily life immediately after a medical checkup or medical examination?
If it is a simple medical checkup, you can immediately return to your daily life. If you are undergoing a gastrointestinal endoscopy (gastrocamera examination), please wait 30 minutes to an hour before eating. Please ask for details when making a reservation or when visiting the clinic.
- It says that I need to be retested when the results arrive. How should I go about getting tested?
Reservations are required. Please follow the instructions on the result slip and if you would like to be retested at our clinic,Outpatient care schedule
- I would like to undergo re-examination at another hospital. Can you issue a referral letter? Is it free of charge?
Referral letters can be issued for an outpatient fee, so please make an appointment.
Other
- Can I bring my child to a Health Screening/Medical Checkup?
Due to safety concerns, we unfortunately do not allow this, however please contact us in advance if you have school-age children (7 years or older).
- Can I get a parking coupon for Midtown parking?
As we are not affiliated with any parking facilities, we do not issue parking coupons.
- Can the meal vouchers given at a self-paid medical checkup only be used by the person concerned? Is there an expiration date?
This coupon can be used by anyone other than the patient. It is valid for two months from the date of your visit.
- What kind of ID is valid?
Health insurance card, passport, driver's license, basic resident registration card (employee ID cards and student ID cards cannot be used)
- I want to bring an interpreter with me to the doctor
We ask that you refrain from visiting through an interpreter as this may result in us being unable to provide services safely.
